Diversity, AI, and a Robot Petting Zoo

Random notes from SXSW 2015 Diversity “Diversity” has been declared the breakout trend of SXSW this year. Being part of an 80% female team here in the US, I sometimes forget that women are not necessarily well represented in the digital world. But even I noticed that most of the panels I attended in March were primarily filled […]

How to build a responsive live chat

As communication habits change, the desire to receive individual and fast support online grows steadily. Live chat has long been established as a tool and is particularly useful when a customer needs help buying something online. One of the challenges lies in creating a live chat that looks and functions the same across devices, including […]

The Paradox Post-Touch Era

Websites, apps, touch screens, … all this affects our daily lives as users and as makers. Questions about the “next big thing” are usually answered with buzz words, such as „smart watch“, „Oculus Rift“, or „Amazon drones” – each a fascinating gadget in itself. But is there an underlying paradigm? Touch screens have become our […]

Are we too dependent on our software?

This week I had a horrible experience: my favorite browser of all times, Opera, was updated (to version 15). That in itself is not a bad thing. But this particular update destroyed my workflow of using an internet browser and an email-client – in one single piece of software. For me, this combination was the […]